Refund Policy

Last updated: July 18, 2025

1. Service-Based Refunds

At We Do Broadcast, we provide IP-based broadcast solutions including CG graphics, IP transmission, and simulcast streaming services. Due to the nature of our services:

• Refunds are evaluated on a case-by-case basis
• Services that have been delivered and implemented are generally not eligible for refunds
• Customized solutions and completed projects are non-refundable

2. Refund Eligibility

You may be eligible for a refund if:

• Services were not delivered as agreed upon in the contract
• Technical issues prevent service delivery that cannot be resolved
• Cancellation occurs before service commencement (subject to cancellation terms)
• Duplicate payments were processed in error

3. Refund Process

To request a refund:

1. Contact us within 30 days of service delivery or payment
2. Provide your order number and detailed reason for refund request
3. Allow 5-10 business days for review and response
4. Approved refunds will be processed within 7-14 business days

4. Partial Refunds

In cases where services have been partially delivered:

• Refunds will be prorated based on completed work
• Setup fees and completed milestones are non-refundable
• Consultation and planning fees are non-refundable

5. Subscription Services

For ongoing subscription services:

• Cancellations take effect at the end of the current billing period
• No refunds for partial billing periods
• Advance payments may be refunded for unused periods

6. Contact for Refunds

To request a refund or discuss your specific situation:

• Email: info@wedobroadcast.com
• Phone: +603 4817 5080
• Include your order number and detailed explanation